Last updated: November 2025
Store Name: VNXBD
Website: https://llpbd.com
Contact Email: support@vnxbd.shop (replace with your real email)

At VNXBD, your satisfaction is our priority. We aim to provide high-quality products and a smooth shopping experience. Please read our Refund & Returns Policy carefully to understand how returns, exchanges, and refunds work.

1. Eligibility for Returns

We accept returns only under the following conditions:

✔ Product is damaged or defective

If you receive a damaged, faulty, or incorrect item, please contact us within 48 hours of delivery.

✔ Wrong item received

If we deliver a different product than what you ordered, we will replace it.

✔ Missing items

For missing items from your package, notify us within 24 hours with unboxing proof (video required).

Note:
For consumable products (like coffee, supplements, foods, beauty items), returns are accepted only if the item is unused, sealed, and in original condition.

2. Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or refunded:

• Opened or used consumable products (coffee, supplements, food items, etc.)
• Products with broken seals
• Items damaged due to customer misuse
• Clearance, promotional, or discounted items
• Gift cards, downloadable items, or digital services

If you are unsure whether your product is eligible, please contact our support team.

3. Return Time Window

You must notify us within:

• 48 hours for damaged, defective, or wrong items
• 24 hours for missing items (unboxing video required)
• 7 days for return requests (sealed, unused products only)

Requests made after these time limits may not be accepted.

4. Return Conditions

To complete your return, you must provide:

• Order number
• Customer name & phone number
• Clear images/video of the product, packaging, and issue
• Invoice or proof of purchase
• Unboxing video (for damage/missing claims)

Items must be returned:

• Unused
• Unopened
• In original packaging
• With all accessories & labels

5. Refund Options

Once your return is approved, you may choose one of the following:

✔ Replacement Product (preferred and fastest)

We send you the same product at no extra cost.

✔ Store Credit / Coupon

You receive a voucher equal to the product value to use on future purchases.

✔ Refund to Original Payment Method

Available only when:

• Product is defective
• Product is out of stock for replacement
• Wrong product was sent

Refund processing:
Please allow 5–10 business days for the amount to reflect depending on your payment provider or bank.

6. Return Shipping Costs

• If the product is damaged, wrong, or defective — we cover the return shipping cost.
• If you want to return for personal reasons (change of mind, dislike, etc.) — customer pays the return shipping charge.

We recommend using a trackable courier service.

7. Cancellation Policy

You may cancel your order within 2 hours of placing it.
After we process or ship your order, cancellation is not possible.

Refund for cancelled orders (if eligible) will be processed within 3–7 business days.

8. Exchanges

We replace items only in cases of:

• Defective product
• Wrong product
• Damaged item upon delivery

Send us proof, and we will arrange a replacement immediately.

9. Product Not Received / Lost Parcel

If your parcel is lost during shipping:

• We will investigate with the courier
• After confirmation, you will get a replacement or full refund

Please allow 5–7 business days for courier verification.

10. Contact Information

For ALL return, refund, or replacement requests, contact:

Email: support@vnxbd.shop
Phone (optional): [Your hotline number]
Facebook Page: VNXBD (if applicable)

Please include your order number in all messages.

11. Important Notes

• VNXBD reserves the right to approve or reject refund requests based on evidence.
• Policy may vary for bulk orders or resellers.
• This policy may be updated without prior notice (latest version will always be posted here).