Last updated: November 13, 2025
Effective date: November 13, 2025
Owner / Controller: VNXBD (operating at vnxbd.shop)
Email: contact@vnxbd.shop (replace with your official contact email)
Address: [Your business address here]
If you have questions about this policy or our data practices, contact us at the email above.
1. Introduction
VNXBD (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what personal data we collect through vnxbd.shop, how we use it, who we share it with, your rights, and how to contact us. By using our site or buying our products you accept the practices described in this policy.
Note on local law: Bangladesh is in the process of updating data protection laws and privacy rules; we aim to comply with applicable local rules and international standards (such as GDPR and CCPA) where relevant to our customers. Please update contact details and legal representation if you operate in multiple jurisdictions.
2. What information we collect
We collect and process the following categories of personal information when you use our website or purchase from us:
A. Information you provide directly
- Name, billing & shipping address, phone number, email address
- Payment information (card token or payment reference; we do not store raw card numbers if you use a PCI-compliant payment gateway)
- Account username & password (if you create an account)
- Order history, returns requests, and customer support communications
- Marketing preferences and consents
B. Information collected automatically
- Device & browser information, IP address, pages visited, referral source, product views, and other analytics data collected via cookies and similar technologies
C. Third-party & aggregated data
- Information from third parties you authorize (e.g., social login providers) and fraud-prevention services, shipping partners, and payment processors.
3. How we use your information (purposes)
We use personal data for the following purposes:
- To process and fulfill orders, deliver products, and handle returns and refunds.
- To process payments and prevent fraud.
- To communicate order status, confirmations, customer service replies, and shipping updates.
- To provide marketing and promotional messages where you have opted in; you may opt out at any time.
- To improve our website, services, and product offerings through analytics and A/B testing.
- To comply with legal obligations and respond to lawful requests by public authorities.
Legal bases where relevant (for users in EU/EEA): performance of a contract (orders), legitimate interests (fraud prevention, site improvement), and consent (marketing cookies / direct marketing). See our Cookie section for details on consent for tracking.
4. Cookies and tracking technologies
We use cookies, web beacons, and similar technologies to run the site, remember preferences, analyze usage, and personalize marketing. You can control cookie settings via your browser and our cookie banner. For EU/EEA users we obtain consent for non-essential cookies and provide options to manage preferences. (Essential cookies required for shopping cart and checkout are exempt from consent.)
5. Sharing and disclosure of data
We may share personal data with:
- Service providers who help with payments, order fulfillment, shipping, hosting, email, analytics, and customer service. These providers act as processors and are contractually bound to protect your data.
- Legal & safety reasons: when required by law, a court order, or to protect the rights, property, or safety of VNXBD, our customers, or others.
- Business transfers: if we reorganize or sell part/all of the business, customer data may be transferred as part of the transaction (you will be notified).
We do not sell personal information for money; if you are a California resident and we do engage in practices covered by CCPA, you may have opt-out rights (see “Your rights” below).
6. Payment processing & security
We use reputable third-party payment processors (e.g., Stripe, PayPal or local payment gateways). Payment card data is processed directly by those providers and not stored on our servers unless you explicitly choose a saved-payment option that is tokenized through the provider. We implement organizational and technical security measures to protect personal data, including TLS/HTTPS on the site. However, no system is 100% secure — contact us immediately if you suspect misuse.
7. Data retention
We retain personal data as long as necessary to fulfill the purposes described (order fulfillment, tax and accounting, legal obligations, dispute resolution). Typical retention: order records and tax receipts — 7 years or as required by local laws (adjust according to your jurisdiction). We also retain marketing data until you unsubscribe. Update retention periods to match local legal requirements.
8. Your rights (how to exercise them)
Depending on where you live, you may have rights including:
- Access: request copies of personal data we hold about you.
- Rectification: correct inaccurate or incomplete data.
- Deletion: request deletion of personal data (subject to legal exceptions for records we must retain).
- Portability: request a copy of data in a structured, machine-readable format.
- Object / Restrict processing: in certain situations you can object to or request limitation of processing.
- Withdraw consent: where processing is based on consent (e.g., marketing cookies), you can withdraw consent.
- California residents: additional CCPA rights such as opt-out of sale/sharing of personal information and non-discrimination for exercising privacy rights. If you are a resident of the EU/EEA, you may also lodge complaints with your local data protection authority.
To submit a request, contact us at contact@vnxbd.shop and include sufficient information to verify your identity. We will respond within the timelines required by applicable law.
9. International transfers
Our services and service providers may be located outside your country. When we transfer personal data internationally, we use appropriate safeguards (standard contractual clauses, data processing agreements, or other lawful mechanisms) to ensure adequate protection of your information.
10. Children
Our site is not intended for children under 16. We do not knowingly collect personal data from children under this age. If we learn we have collected such data without parental consent, we will take steps to delete it. If you believe we collected data from a child, contact us. (Adjust age limit to match local law where required.)
11. Third-party links and services
Our website may contain links to third-party websites and services. This policy does not apply to third-party websites; review their privacy policies before providing personal information. We recommend reviewing the privacy policies of payment processors, social networks, and analytics providers.
12. Changes to this policy
We may update this policy from time to time. We will post the updated policy on this page with a revised “Last updated” date. If changes are material, we will provide prominent notice (for example, email) where required.
13. Contact us
If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, contact:
VNXBD
Email: contact@vnxbd.shop (replace with your official address)
Address: [Your business address here]
If you are located in a jurisdiction with a supervisory authority (for example, an EU Member State), you may also lodge a complaint with that authority.
14. Legal & compliance notes (summary of research)
- For EU/EEA customers, include GDPR-style rights, lawful bases for processing, and a DPO/contact if required.
- For California residents, include CCPA disclosure and a mechanism to opt out of data “sale” if applicable.
- Bangladesh has a draft Personal Data Protection Act and related developments; keep the policy under review as local law evolves.
- WooCommerce and major e-commerce platforms recommend a clear cookie and privacy policy and provide starter templates (use them to generate baseline text and then customize).
